Relationship Manager (SME / Corporate Credit), Zambia

Job Description

• To meet the sales & revenue objectives set for Liability growth & Fee income by promoting Transaction Banking (OTT/ITT, Trade, FX etc.) through a proactive, professional and compliant sales approach to the new and existing customers.
• Acquire New To Bank (NTB) customers through proactive sales calling based on defined objectives
• Maintain and improve upon the service delivery to customers specifically to the customers allocated and generally to all the customers / prospects of the Bank
• Conduct all sales & service activities within the Risk & Compliance parameters as defined from time to time by the Bank.

Key Roles & Responsibilities

• To make sales to NTB customers, promote liability & transaction banking products to achieve designated sales targets.
• To manage and grow an account portfolio of the top SME customer with substantial liability base.
• Conduct regular client visits for Relationship Building
• Prepare One-off Lending proposals for SME customers
• To provide quality banking experience and service to customers.
• To proactively identify existing SCB customers who will benefit from access to Transaction Banking products & services e.g. OTT/ITT, E-Channels, Trade etc.
• To assist with the organization of and participate in client seminars to educate the public and to promote products and services to customers.
• To analyze and provide relevant feedback on competitor products and services.
• Cross-sell SME products as & when appropriate in helping towards improving the Bank’s offerings.
• To undertake regular portfolio reviews to understand portfolio growth.
• To ensure control requirements of the business are adhered to in line with Group policies
• The job holder must ensure full aware of all the policies and procedures issued in relation to money laundering prevention and Group Sanctions policy. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure that the principles of TCF (Treating Customers Fairly), as directed and communicated by the SCB Group, are embedded into the work culture. Ensures that the principles are demonstrated in work related to product development and delivery, sales management and the approach to compliant management, retention and Voice of Customer.
• Must comply with all compliance requirements with high attention on a) alertness to AML procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity. Job holder must report any suspicious transaction to respectively Unit MLPO via LINE MANAGER (reporting manager) or directly to the Country MLPO b) observant of reputation risk c) strict prohibited from mis-selling activities.
• Proactively monitor the risk profile and quality of the portfolio.

Qualifications & Skills

• Graduate/Diploma
• Candidate must be a national of Zambia
• Strong relevant Banking experience in a client facing role, with considerable understanding of banking operations and transaction banking products
• Aptitude for Relationship Management
• Pleasing personality with effective communication skills
• Arabic language skills would be an added advantage
• Overall understanding of  Banking business preferably in SME/Transaction banking/Small Market portfolio

Please note that only shortlisted candidates will be contacted.

Please send your CV to danelle@caglobalint.com / have a look at our website on www.banking-recruitment-jobs.com for more information.