Service Delivery Manager - JHB
Reference: CS - 1125
Salary: Neg.
Start: ASAP
Overview
Ref: CS-1125
CA Global: Information Technology (Africa Positions) has a position available for a Service Delivery manager. The position will be based in Johannesburg.
One of the world leading computer electronics companies has an opportunity for a technical service delivery professional.
If you have a successful track record and are looking for a challenging career while working with experts in the industry, this is your opportunity.
Responsibilities:
• Manage field supplier operational and financial performance.
• Drive performance improvement - metrics include On Time Response, TAT, Repeat repair, Reduce parts per incident, and CDS.
• Responsible for field service Vendor management through
o Perform weekly/monthly/quarterly reviews (focus on CDS， cost efficiency);
o pay for performance and strong incentive/penalty to top/bottom vendors;
o Participate in regular Operations and Quality Performance audits.
• Escalate and help resolve any issues regarding parts shortage, registration issues, web performance, IT system performance, technical support and training to global and geo function team.
• Responsible for critical issue handling of territory and sub region.
• Responsible for product sales support through providing high quality service, designing and managing service coverage expansion.
• Gather & apply industry best practices and benchmarks so as to apply "best-in-class" process models and target performance metrics.
Key Requirements
• 5-8 years of field service delivery and management experience.
• Bachelor’s Degree
• Experience with vendor management;
• Strong at data analysis
• Strong at task execution & problem solving
• Strong negotiation and influencing skills required
• Strong experience handling customer special cases.
• Good understanding of typical Services and Warranty legal terms and conditions of specific region.
• Able to in depth understand business finance and KPI measurements.
• Fluent in English communication
• Common technical knowledge
The salary is a very competitive market related offer with high end benefits
Please submit your CV to christian@caglobalint.com
Only short listed candidates will be contacted.
