Chief Executive Officer (Microfinance, Operations, Strategic direction), Malawi

Introduction

Manages and directs the organization toward its primary objectives, based on a triple bottom line sustainability, Outreach and transformation, by performing the following duties personally or through subordinate managers.

Responsibilities

• The Chief Executive Officer will be responsible for directing the operations of a pro-poor commercial bank with aspirations for nationwide expansion.
• He or she will have a proven success record in the implementation of standard retail banking operations, positioning the bank as a market leading financial institution serving Micro entrepreneurs, while enjoying sustainable growth and long term viability in a competitive environment.
• Under the supervision of the Board of Directors and CEO Africa Region, the Chief Executive Officer will be responsible for achieving the following objectives and responsibilities:
• Strategic Planning, Implementation, Monitoring and Control Processes
• Performance Management, Evaluation and Control
• Human Resources Management and Staff Development
• Communication, External Affairs and Corporate Image
• Financial and Operational Performance Reports to the Board, CEO Africa Region and Statutory Bodies
• Development of a Corporate Culture
• Design, Development, and Implementation of a Regulation Plan
• Directly supervise and assess performance of COO, CRO, CFO, Head of IT, Head of risk, Chief Legal Officer and Head of Human resources
• Create monthly reports for the CEO Africa region.
• The Chief Executive Officer provides a dynamic vision and direction to the organization ensuring an aggressive outreach and profitability while providing high-quality, transformational services, and must have the capacity to develop and manage a formal financial institution capable of aggressive and vision-focused national scale growth within countries.
• The CEO will have the vision to target those expansive and underserved sectors of the market where the company can meet the needs of their target clients in a sustainable and holistic way.

Supervisory Responsibilities and Reporting

• Manages CFO,COO,CRO, chief Legal officer, Head of risk, Head of HR and Head of IT
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Meet reporting expectations by creating a monthly operations report for the CEO Africa region.
• Create a monthly board report.
• The Monthly operations report for the CEO Africa must be submitted one (1) week before the monthly board report.

Requirements

• Bachelor's degree or ten years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 7+ years progressively responsible Banking or Savings & Loan and Operations work experience, with a minimum of 5+ years in an executive leadership capacity.
• Possess a strong understanding of regulatory compliance, commercial loan operations, loan processing, quality assurance, and loan servicing.
• Is knowledgeable of the principles, practices and legal issues relating to staff supervision and performance management, strategic planning and budget administration.
• Understands concepts, standards and procedures relating to individual and group lending, at they pertain to micro-finance.
• Demonstrated ability to: understand/analyze performance/production data to identify improvement opportunities; manage complex projects that impact OI  operations effectively and within time and budget; ensure policies, procedures, risk parameters and guidelines of organization are met; communicate effectively both verbally and in writing

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Reporting structure- Must understand the structure of the regional team and report directly to the CEO Africa region firstly before presenting or making request to the Board of directors relating to the overall operations of the business.
• Cost Consciousness - Contributes to profits and revenue; Conserves organizational resources.
• Organizational Support - Supports organization's goals and Christian values; Benefits organization through outside activities.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.