Account Manager : West Africa (Nigeria)

Primary Responsibilities

The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets

• Deliver against sales targets for Companies products & services and net revenue targets from new and existing business
• Design specific strategies that deliver customized solutions for the business that drive profit, revenue growth and value creation for both Company and the customer
• Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities
• Assist with analysis of the customer’s business through profitability modeling, financial forecasting and competitive analysis
• Obtain or exceed assigned revenue quota
• To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers
• Deliver the best of service to these customers by leveraging local and regional resources to maximise development opportunities  and provide excellent customer service
• Be the responsible “face of the Brand” to the Customer through high level interactions with key stakeholders such as, mid to senior bank executives and representatives of marketing and card vendors as well as third party processing companies.

Major Accountabilities:

This individual will take on a key customer relationship management role for our anchor tenant banks.  The person will need to be able to balance the need to have strategic conversations with senior clients, guide mid level executives on portfolio optimization and manage the resolution of a number of business and operational issues.
In addition, the successful candidate may later take on CRM responsibilities for other banks in the West Africa markets.

Other Responsibilities
• Manage the overall Company / Customer relationships with financial institutions as stated above (“the Customer”), taking responsibility for
• Understanding the business drivers and payment priorities for the Customer
• Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations
• Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of Companies overall Customer Relationship Management strategy
• Identifying and developing new business opportunities, which could include new products and/or new technology
• Chair the very important Company/Customer Joint Executive Steering Committee meeting, held quarterly to review key performance, priorities and projects.  Prepare Agenda and co-ordinate all presentations.
• Ensure the relationship with the Customer delivers on companiess financial goals
• Develop financial models based on estimated Customer gross dollar volumes to structure new deals and alliance agreements and ensure their approval by companies Finance
• Structure deals and alliance agreements with the Customer to support brand positioning and corporate objectives of achieving financial goals, increasing card gross dollar volume and card market share
• Negotiate and agree the terms of these deals and alliance agreements with the Customer, with the support of the Companies Legal team
• Review and track Customer Business Agreement contract commitments, including the timely submission and summation of all rebates & incentive payments.  Ensure these payments are communicated fully to senior management, track key company and Customer card metrics on a monthly and quarterly basis, and benchmark performance to other Customers in East & West Africa.  In instances of underperformance create plans to increase performance and / or highlight gaps for executive management attention
• Analyse the ‘Customer Operating Statement’ that records all Companies revenue and incentives relating to the Customer on a quarterly basis, comparing to plan and updating the forecast as necessary.  This responsibility extends to managing the Companies P&L relating to the Customer
• Deliver the best of the Company to the Customer by leveraging local and regional resources to maximise development opportunities and provide excellent customer service
• Actively engage and coordinate efforts with other Customer-facing Company resources including Product Sales Specialists, Customer Marketing Specialists, Company Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources
• Establish market and Customer specific business development/marketing strategies to build the brand via syndicated marketing
• Provide oversight for project plans developed by the company in association with Customers.
• Communicate and consult with the customer regarding product and card industry knowledge.
• Ensure that all  corporate policies and procedures are followed.
• Contribute sense of positive enthusiasm to the Customer in all interactions 

Key Competencies sought:

• Business Acumen
• Knowledge leadership
• Finance and planning
• Solution drive
• Results orientation
• Strong Analytical ability

Professional Qualities:

• Leadership
• Influence; assertiveness; initiative
• Autonomy; independence; accountable and responsibly
• Quantitative, qualitative and analytical insight
• Commitment; passion and energy

Experience Required:

• Bachelor’s degree required, MBA preferred.
• 10 years experience  in consumer banking and the payments industry
• A good track record of P&L management
• Basic knowledge of payment products and solutions
• Able to integrate knowledge across key disciplines (i.e., marketing, operations, and risk) and must demonstrate effective leadership, negotiation and problem resolution skills.
• Demonstrated maturity and ability to interact and effectively build relationships across all levels of client organization including senior management
• Demonstrated project delivery and project management skills
• Assertive, proactive personality; with strong presence - demonstrated persistence resolving issues and developing opportunities.
• Creative individual, strong team player, decisive and results driven with high energy levels and initiative
• Thorough understanding of Sales Discipline Framework
• Strong commercial, financial acumen and good data analytical skills
• Strong communication and presentation skills
• Solid client relationship management skills
• Very strong demonstrated inter-personal skills

Send your Updated CV/Resume, Salary Details and cover letter to Hugo@caglobalint.com