Madagascar

Job Description:

A financial institution is seeking a Digital Products Specialist to offer innovative products and exceptional experiences through multi channels with focus on digitalisation. The candidate will play a critical role in the design and implementation of key initiatives and expansion of our customer reach through targeted marketing and digitalinitiatives. He/she is expected to work closely with the Marketing team in rolling out marketing campaigns and support the Sales team to Achieve Sales Targets, Engage with Partners & Strive for Customer Satisfaction.

Responsibilities:

• Increase new products adoption rate through initiatives/campaigns to targeted customer segments, and cross-selling to customers
• Develop and execute go-to-market plans and implement client engagement strategies
• Optimize on multi-channel marketing for expanded customer reach and increased customer engagement for different products
• Support the team with the design and execution of the marketing and comms strategy for differentproducts/initiatives
• Collaborate with the Marketing team to enhance product visibility in the marketplace, develop positioning and ensure differentiation from competitors
• Drive digital adoption via constant internal and external communications and campaigns
• Scale up the Bancassurance business through collaboration with partners, product range expansion and campaigns
• Support in driving Investment solutions to the mass affluent segment
• Contribute towards meeting the targets set for the year through ongoing initiatives and campaigns
• Assist in digitalizing the customer journeys of strategic products and ensure a successful rollout
• Identify and develop business development opportunities through the partnerships channel; work onspecial offers and joint campaigns with the partners to promote the bank’s products and drive sales leads
• Increase products per customer by implementing cross- selling initiatives to both existing and new clients; and in this process, maintain effective liaison with all relevant business units in the department as part of the overall partner engagement strategy.
• Track and evaluate campaign effectiveness and product performance and take necessary actions as required
• Continuous coaching to the sales team on new products/enhancements and digital adoption
• Perform other duties as required

Requirements: Qualification and Skill

• Min Degree in Marketing/Digital Marketing or any related field.
• At least 5 years of working experience in the Product or Marketing field, preferably in the financial sector
• Excellent at product marketing
• Strong marketing and communication background
• Digitally savvy and up to date with the digital trends in the banking industry
• Well versed with Microsoft Office especially MS Excel & MS PowerPoint
• Ability to manage deadlines and work pressures
• Collaborative and a great team player
• Dynamic, Self-starter/high drive for results - result oriented/task focused working ability

If you wish to apply for the position, please send your CV to Kyle Magnussen at kmagnussen@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Kyle Magnussen

Recruitment Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Reference Number: SF41

Job Description:

A well-established and market leading Mauritius based African payroll outsourcing firm, with reach across 45 countries, currently has an exciting opportunity available for a Key Account Manager to join their team.

Responsibilities:

• Responsible for managing a portfolio of key client accounts across the Company’s three service lines, namely Employer of Record, Payroll Outsourcing and Independent Contractor Solutions in order to maintain sustainable long-term relationships and maximize sales opportunities with clients.
• Represent the Company as the primary communication link between all relevant stakeholders, including clients, third party in-country partners and internal functions (such as Operations / Payroll, Sales, Finance and Legal & Compliance), and ensure that clients’ incoming requests are managed and responded to in an efficient, timely and professional manner.
• Plays an integral role in new business proposals for existing clients (preparation of proposals, quotations for services etc.) and holds responsibility for the effective onboarding of new clients and contractors.
• Day-to-day management of existing clients’ requests including the promotion of the Company's solutions where clients require Employer of Record, Payroll Outsourcing and/or Independent Contractor Solutions across the 43 countries in Africa serviced by the Company.
• Work closely with third party in-country partners throughout Africa to generate locally compliant employment contracts and onboard contractors in accordance with the Company’s internal governance processes and procedures.
• Facilitate the offboarding and termination of contractors in accordance with all applicable labour laws and with the assistance of the Company’s in-country partners and the internal Legal & Compliance team.
• Work closely with clients to deliver ancillary services offered by the Company, including immigration management of expatriate contractors deployed across Africa, through utilizing the local services of the Company’s in-country partners.
• Work collaboratively with internal cross-functional departments (including Operations / Payroll, Sales, Finance and Legal & Compliance) to identify and implement process improvements and best practices to drive excellence, eliminate errors and enhance client retention.
• Propose relevant and innovative solutions to clients to effectively resolve payroll and HR challenges throughout Africa in order to add value to clients, enhance client retention and improve client satisfaction.
• In conjunction with the relevant internal functions, leverage in-depth HR experience to continuously improve and enhance thought leadership through the preparation of standard documentation including country factsheets, employment contracts and other policies and procedures relating to the Company’s services that contribute to the broader governance framework.

Requirements:

• Need to have great client relationship building skills
• Expert communication skills
• Problem-solver
• Well organized in their day-to-day tasks
• Results oriented

If you wish to apply for the position, please send your CV to Caleb Ebrahim at cebrahim@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Caleb Ebrahim

Recruitment Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.