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Over the past few years, Madagascar has enjoyed tremendous economic growth and is predicted to experience even more, although it remains one of the poorest nations on Earth. Agriculture, mineral resources, fishing, and forestry are key contributors to Madagascar’s economy. More than 70% of the labour force are employed by the agriculture industry. In addition, the country currently provides half of the world’s supply of sapphires.

Humans purportedly took 300,000 years after the first appearance of Homo sapiens in Africa to discover the stunning, biodiverse country of Madagascar. And in fact, ‘biodiverse’ is an understatement; Madagascar is a ‘megadiverse’ country, according to Conservation International, possibly because it remained untouched by humans for so long. If you need some proof, here’s a fact: Madagascar holds more than half the world’s chameleon species.

Living in Madagascar is relatively peaceful as the crime rate is low, particularly compared to other countries in Africa. However, recent political unrest has resulted in a rise in theft. The cost of living is low in Madagascar, and there are international schools, some of which are French. In terms of healthcare, hospitals and medical centres can be found, but most are in the urban areas and so can be hard to access for many who live in rural areas.

Highly skilled locals, Diaspora, and expatriates can visit our Madagascar job board via our Africa Jobs portal to see the latest jobs in Madagascar. CA Global has 15 years of experience recruiting for various sectors and levels across Africa.

Reference No. AMCDT01

Reference Number: AMCDT01

Job Description:
We have an exciting opportunity for a Settlement & Reconciliation Officer for our client in the banking industry. The Settlement & Reconciliation Officer will ensure the seamless and precise processing of settlement figures for Acquiring Business transactions and products through rigorous due diligence, addressing any issues stemming from electronic transactions. Conduct automated back-office tasks including dispute processing, settlement, reconciliation, and reporting to streamline operational efficiency.

•Oversee the daily processing of merchant transactions and ensure accuracy.
•Monitor transaction data for unusual activity or potential fraud.
•Investigate and resolve transaction-related issues in a timely manner.
•Handling merchant inquiries and issue resolution.
•Assist in Acquiring Business Risk Management & Operations to ensure Risks are controlled to prevent losses.
•Maintain Relationship with Service providers & Suppliers ensure prompt payment to them and avoid any breach of agreement.
•Process and reconcile vendor and customer disputes.
•Work with the merchant to represent transactions / resolve chargeback.
•Post and Maintain documentation of chargebacks.
•Update revenue reports.
•Monitor merchant accounts to identify potential risks or compliance issues.
•Assist in the implementation and enforcement of risk mitigation strategies.
•Maintain updated records and documentation related to risk assessment.
•Generate and analyze reports related to merchant transactions and settlements.
•Conduct daily reconciliations to ensure accuracy in financial records.
•Identify and resolve discrepancies and variances in merchant accounts.
•Stay informed about payment industry regulations and ensure compliance.
•Implement and maintain policies and procedures that align with industry standards.
•Assist in audits and regulatory examinations related to merchant services.
•Serve as a point of contact for merchant inquiries, issues, and escalations.
•Provide operational guidance and support to merchants, including troubleshooting.
•Collaborate with the sales team to assist in onboarding new merchants.
•Implement and maintain policies and procedures that align with industry standards.
•Assist in audits and regulatory examinations related to merchant services.
•Identify opportunities to enhance operational efficiency.
•Liaise with Suppliers / Service Providers on Acquiring Business operational matters to ensure efficiency and prompt execution in operations.
•Assist in Risk & Operations Management (Settlement / chargebacks and frauds management) to ensure prompt payments to Acquiring Business clients.
•Ensure accurate & prompt deduction of chargebacks to prevent financial risks to the Bank.
•Acquire Training at Visa Business School and MasterCard Academy to enhance existing skills and acquiring new ones.
•Have continuous Training in Excel/ Data Analytics for Daily Business Analytics (Management Information Systems) to assist in decision making.
•Liaise with Card Associations for the Acquiring Business to ensure complies with the card association requirements.
•Liaise with other Departments to facilitate Acquiring Business Operations and ensure prompt and accurate delivery of service.

Requirements: Qualification and Skill
•Minimum a Degree in Business Related Field.
•Three years in Acquiring Business /3-5 years in Cards / 5 years in Banking.
•Knowledge of Visa and MasterCard Systems would be an advantage.

Benefits and Contractual information:
•Full time position.

If you wish to apply for the position, please send your CV to Abigail Moleka at

Please visit for more exciting opportunities.
Abigail Moleka Recruitment Consultant
CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Job Features

Job CategoryBanking & Insurance

Job Reference: AMCDT01

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