COO / Chief Operations Officer - (Financial Services / Microfinance / ICT) – Accra, Ghana
Job Reference
THJ
Region
Western Africa
REFERENCE: THJ
Responsibilities:
Responsibilities:
- Responsible for planning and implementing operational strategies, plans and procedures;
- Responsible for setting comprehensive goals for products and channels and to ensure growth and success;
- Responsible for overseeing the complete ICT functionality and strategy of the branches, call center and Head Office;
- Responsible for the maintenance and proper functioning of all product systems;
- Responsible for serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk;
- Responsible for ensuring adequate operational controls for all products and channels;
- Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to:
- Having oversight responsibility over the Head of Operations;
- Identify and propose new footprint opportunities and markets to the CEO;
- Ensure adequate training of staff and independent agents in various facets of the business;
- Implement new sales strategies in the branch network as well as the call center to improve overall sales performance;
- Reporting to the Executive Committee on the status of all branches and the call center;
- Responsible for actively contributing towards the preparation of the annual budget of the company;
- Responsible for preparing detailed monthly analysis of variances of the sales budgets of all products and branches;
- Responsible for ensuring a well-functioning secured lending book finance business, more specifically:
- Having oversight responsibility over the Head of New Business;
- To grow the secured products to be a major contributor to the company’s bottom line;
- To drive sales and ascertain various ways of maintaining sustained sales performance;
- To bring on board innovative new business products to improve and increase shareholder wealth;
- Custodian of the new business processes and procedures and to ensure training and adherence;
- Responsible for the day to day running of the savings and retail investment products specifically to:
- Have oversight responsibility over Savings and Investment Manager;
- Drive the sales performance of each product;
- Implement innovative ways of attracting more clients to purchase these products;
- Maintain a good level of interest of the savings and retail investment products among staff;
- Have a good working system for these products;
- Responsible for ensuring adequate staff structures and best employees for operations;
- Responsible for ensuring appropriate remuneration structures to drive performance;
- Responsible for managing all risk related to products and channels;
- Responsible for providing support for all marketing activities of the company;
- Responsible for supporting the operational heads to manage all customer related queries and management;
- Responsible for communicating company performance to all staff on a regular basis;
- Responsible for safeguarding all company assets, intellectual property and reputation;
- Responsible for any other duties that the Chief Executive Officer or the Board of Directors may assign from time to time.
- Bachelor’s Degree
- Post Graduate Degree is essential
- 4 years executive management experience in a substantial finance business in Ghana is essential
- An excellent command of English, both written and verbal, is a requirement of the role.
