Geotechnical Representative (Technical Support / Mining / Customer Relations / Strategic / Autodesk) – Global

Southern Africa
Posted 2 weeks ago

Reference No. 571 1409 MHU

Reference Number: 571 1409 MHU


Job Description:

Responsible for technical service and support for OT in Mongolia. Provides additional technical support to customers in Export; including in Indonesia, Philippines, New Zealand and Africa. This primarily reports into the Head of Underground Sales based in Head Office.



  • Maintain optimum liaison with customers in each allocated region
  • Liaise with Technical Staff of customers to monitor any changes in attitude or requirements
  • Liaise with Purchasing/Stores Personnel to monitor demand fluctuations
  • Work closely with customers to continually improve and add value to their business, at the same time recognising the implications of our actions on profitability
  • Monitor customer stock levels and resin anchor rotation
  • Advise customers on correct product use
  • Conduct product testing on a regular basis, including installation, component, pull and tension tests
  • Provide technical advice and support to customers in relation to product range
  • Address customer complaints efficiently and according to the work instruction
  • Liaise with relevant internal staff on order and delivery inquiries
  • Maintain cooperative working relationships with entire sales team by providing sales leads and prospective accounts, to close as many sales opportunities as possible
  • Provides assistance for product technical enquiries – general information and application needs
  • Ensure that company products are performing to the satisfaction of customers
  • Check that performance of products meets quality standards of Company
  • Complete customer satisfaction surveys regularly
  • Assists with the development of product data sheets, product installation procedures and other technical documentation needs
  • Organises and technically co-ordinates product trials, in conjunction with Company Sales and relevant customer site contacts, including reporting
  • Report forward customer demand fluctuations on a monthly basis, ensuring administration team is aware to ensure smooth financial and logistical reactions and management
  • Efficiently manage finished product inventory in your regions of responsibility, within company guidelines
  • Assist the Export Manager in the preparation of annual sales and cost budget for regional operations
  • Undertake pricing for customers in the region, in conjunction with RSM
  • Recognise and encourage new product development opportunities
  • Ensure customers are aware of full product range – actively promote Company capabilities
  • Provide monthly reports on regional activities and performance to budget to Head of Underground sales and Global COO
  • Complete customer site visit reports upon return from mine sites
  • Compile adhoc reports as requested
  • Contribute to the team environment by performing other duties as required
  • Ensure all relevant mine site medicals and inductions (for yourself) are current at all times
  • Attend relevant conferences and seminars as Company Rep


Requirements: Qualification and Skill

  • Recognised tertiary qualifications in the discipline of Mining Geology, Geotechnical Engineering or related disciplines
  • High proficiency in the use of recent Autodesk software releases – Inventor, Autocad and Vault
  • Background/good understanding of metal manufacturing industry
  • Ability to correctly research, interpret and apply information from mechanical drawings, relevant standards and other associated technical data
  • Ability to write comprehensive technical reports and procedures
  • Intermediate use of Microsoft Office software products – including Outlook, Word and Excel.
  • Demonstrated ability to relate geotechnical performance to ground support mechanics
  • Ability to work effectively with others (internally and externally) and collaborate and liaise in technical detail
  • Demonstrated ability to develop and grow new business
  • Ability and willingness to undertake regular travel for work, nationally and internationally


Benefits and Contractual information:

  • Permanent role
  • Targeting candidates based in Australia or South Africa
  • Regular international travel


If you wish to apply for the position, please send your CV to



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Mark Huber

Senior Executive Recruitment Consultant

CA Mining


CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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