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Product Master (Mining/ Underground Drills / Maintenance / Customer Service) – Gauteng, South Africa

Job Reference

2403 TR

Region

Southern Africa

Date Posted

March 24, 2022

Product Master (Mining/ Underground Drills / Maintenance / Customer Service) – Gauteng, South Africa

 

Reference Number: 2403TR

 

Job Description:

Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Underground Drills division.

 

Responsibilities:

 

  • Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division. 
  • Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process. 
  • Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services. 
  • Assist and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
  • Train and direct Technicians in the evaluation and repair of warranty and non-warranty products. 
  • Set work schedules and priorities to achieve customer visits and organizational expectations. Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
  • Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites

 

Requirements: Qualification and Skill

 

  • Degree in Mechanical/Electrical/Mechatronic Engineering
  • Trade certificate of competence Electrical/Millwright
  • Technical sales support knowledge
  • At least 3 years sales support and field service experience
  • Ability to work effectively within and report to a matrix organisation
  • In depth knowledge and experience on Sandvik Underground Drilling equipment
  • Exposure and experience in engineering change management processes will be advantageous
  • English Proficiency
  • Medically and physically fit to work in a mining environment
  • Willingness to travel extensively
  • Valid driver’s license

 

Benefits and Contractual information:

  • Permanent Position

 

If you wish to apply for the position, please send your CV to trusch@camining.com  

Please visit www.caglobalint.com for more exciting opportunities.

 

 

Tristan Rusch

Recruitment Consultant   

CA Mining

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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