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CA Global Africa Recruitment

Date Created: 2020-01-24T07:45:50+00:00

Reference Number: AH00028

Reference Number: AH00028
Job Description:
To successfully quality control and enhance customers’ in-country experience as well as prepare administrational checks and client documents. GERMAN SPEAKING, DUTCH SPEAKING OR FRENCH SPEAKING ADVANTAGEOUS IN ADDITION TO ENGLISH.

Customer in-country experience (core responsibility) 

  • Implement and effective quality control to ensure clients experience is seamless and delivers over and above expectations
  • Run weekly checks on upcoming booking to ensure optimal service delivery (e.g. guide bookings and briefings, agent communication, special occasions/requests of travelers, etc.)
  • NOTE: It is not the responsibility of the employee to book services, but rather to ensure a smooth running thereof.
  • Assist with preparing guide documentation and brief guide prior to travel and work closely with tour guides whilst on tour
  • Call clients upon arrival in-country and check on their well-being throughout
  • Communicate any tour/excursion changes in writing to the agent and verbally to the client.
  • Resolve any client issues whilst in-country
  • Offer, sell, book and invoice additional excursion/tours to clients in-country Establish and maintain good relationships with suppliers
  • Liaise with Assistant Manager FIT on a regular basis to close any reservation gaps
  • Create all client-related documentation prior to their arrival
  • Conduct at times ‘Meet & Greets’ if needed (e.g. VIP clients or consult with client to facilitate excursion)
  • Handling the 24-hour emergency phone

Product Enhancement (focus on non-accommodation, but not limited to)

  • Regularly pass on customer feedback to the Product/Reservations team
  • Find, in cooperation with the Product team, new experiences that enhance/improve our product portfolio

Operations (supporting the team in low season (25% of the time))

  • Secure business and effectively cost products and load bookings/services accurately in Tourplan
  • Capture and confirm bookings in Tourplan.
  • Negotiate with suppliers for better rates, cancellation policies and FOCs.
  • Follow up on quotes that have been sent out.
  • Build up and maintain agent relationships
  • Work closely with the team to achieve goals
  • Handling the 24hour emergency phone

Reconcile supplier invoices for processing.
Assist debtors’ clerk with invoicing / collection queries.
Requirements: Qualification and Skill

  • Matric
  • Tertiary Qualification relating to Hospitality
  • 1 – 3 years’ experience in a Similar Role

Benefits and Contractual information:
Market-Related Salary

If you wish to apply for the position, please send your CV to Andrea Haylett at [email protected]
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If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.


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