Site Account Manager (Mineral Processing / Sales / Business Development / Crushers) – Kenya, East Africa

Reference Number: 515 2709 MHU

 

Job Description:

Our client is a leading mineral processing company who require a Site Account Manager to be based in Kenya. Build and maintain active long-term relationship with key decision makers at customer site level and continuously promote Company’s value adding offering. Create a healthy business with high customer satisfaction with the site account. This reports directly into the Head of Service Sales.

 

Responsibilities:

• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share those with the organization, connecting key interfaces
• Focuses on after-market business, yet able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
• Plans and has full visibility to the activities of any Company function at the site
• Seeks and coordinates for best resources and channels to be used for customer facing activities
• Understands customer business and is capable to argue Company’s added value
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
• Maintains and shares information of installed base, performance and shutdown schedules and plan
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
• Supports Accounts Receivable and payment collections
• Active member of the MA Key Account/Global Key Account team I/A

 

Requirements: Qualification and Skill

• Matric (Grade 12) / High School Certificate
• Relevant Bachelors’ Degree / Diploma
• Minimum 3 years’ experience in Sales or Account Management
• Sales experience in similar industry (mineral processing / mining)
• Experience working in a customer-focused and fast-paced professional environment
• Computer literate in Microsoft Excel, Word and PowerPoint
• Strong negotiation and influencing skills, with the ability to build trust
• Customer-centric mindset, able to translate customer issues/needs into profitable business solutions
• Good interpersonal, communication, presentation & facilitation skills

 

Benefits and Contractual information:

• Permanent position
• Kenyan citizens only
• Competitive salary on offer