Information Technology (IT) Jobs in Africa

Reference No. SRCDT-HOCS

As Head of Customer Success, you will be responsible for ensuring that our customers get the very best out of The company’s technology and services, whether implementing for the first time or long-established clients.

You will work closely with business development team from the very earliest stages of new prospect introduction and, as each customer relationship matures, share and then take on primary responsibility for the client. It will be your job to ensure that the company then delivers fully vs. clients’ expectations, meaning speedy, smooth and technically sound implementation, ensuring our technology is meeting individual use case requirements, reviewing technical performance and delivering ROI. As customer confidence builds, there should then be opportunities to expand business use – meaning both extra volumes and selling in additional value-added services.

Head of Customer Success is a new, senior and very important role to the company – and as such you will be a key member of our leadership team. You and your team will be the people making growth a reality: you will be customers’ champion within our organization and, over time, the main finger on the pulse of each and every customer relationship.

You will also need to maintain neutrality and respect the confidentiality between each of our sales channels: we may have more than one distributor or reseller competing to provide our technology to any given enterprise, and the same end-customer considering becoming a direct client. (We don’t mind who wins, provided the end-customer chooses to go live without delay).

The main measures of your own success will be completed onboardings, customer and partner delight at our services and individual clients’ ongoing and expanding use of our technology – duly translating to high retention and expanding revenues.

To deliver your role successfully, you will need to work closely with and be demanding of other functions within the business – including business development, product, tech (dev and dev ops.), operations and finance. It will be your job to see they are delivering all that is necessary for our customers to get what they need on the timescale they need it.

You will also have the support of your own teams, including one or more solution architects (making sure that the right service is selected to deliver the client’s key use cases), a service delivery group (making sure configuration starts right and stays right) and a customer success team to support perfection and expansion of client relationships. It will be part of your job to make sure that each of these groups is optimised for effective performance of their role, within a budget. We also need you to foster a performance oriented culture notable for its team spirit, can-do attitude, high energy, commitment and instinctive co- operation with colleagues all around the business.

 

Responsibilities:

Function Leadership

• Lead the Customer Success (‘CS’) function with a focus on retention, expansion, a superior customer experience – and a performance culture
• Establish and track appropriate objectives and key results
• Break down barriers: be a strong internal advocate for the customer across all departments, get stuff done!
• Collaborate with fellow leaders to help deliver the business’ growth targets and full potential across operating markets.

 

Stakeholder & Team Enablement

• Provide transparent customer feedback internally, enabling the entire value chain to evaluate and identify strategic roadblocks to improve technology adoption.
• Act as a coach and thought partner to Business Development, CS teams and strategic marketing colleagues
• Facilitate training sessions, workshops, and playbook development to develop internal capabilities – and those of our distributor and reseller partners too
• Foster a pro-active, solutions first mindset across the team and organisation

 

Solution Design & Delivery Oversight

• Ensure that client needs get translated into scalable, technically feasible solutions that don’t need additional development
• Participate in pre-sales conversations to assess technical fit and manage expectations
• Guide seamless onboarding, ensuring delivery matches pre-sales commitments
• Triage and resolve complex delivery issues collaboratively and calmly

 

Growth & Revenue Contribution

• Advance understanding of each customer’s needs and concerns in order to maximise customer delight – as well as identify and drive upsell, cross sell, and renewal opportunities
• Develop strategies to deepen client engagement and lifetime value
• Improve internal delivery processes to reduce friction and enhance scalability

 

Skills & Attributes required:

• Technical Fluency – Comfortable discussing internet architecture, website & network architecture, mobile data connectivity, cloud computing and IP Routing.
• Commercial Acumen – Strong grasp of pricing, P&L development, and scalable solutioning
• Strategic Influence – Can manage cross functional teams and engage with senior stakeholders
• Empathetic Leadership – Strong people leader with emotional intelligence and coaching ability
• Process & Problem Solving – Decomposes complex issues into actionable plans
• Customer Centricity – Passionate about delivering value and outcomes to clients

 

Benefits and Contractual information:

• Relevant University Degree
• Business related qualifications; MBA could be a bonus
• At least 8 years of experience in solution architecture, technical pre-sales, or delivery consulting
• Proven track record of driving revenue growth and retention through customer engagement
• Leadership roles in Customer Success and/or Sales Enablement
• Industry experience in SaaS, PaaS and Telco mobile connectivity.
• Strong track record of internal and external relationship management
• Proven consultative approach in previous roles

 

If you wish to apply for the position, please send your CV to Chalden Du Toit at cdutoit@caglobalint.com

 

Please visit www.caglobalint.com for more exciting opportunities.

Chalden Du Toit

Banking and Finance | Africa

CA Global Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

 

Apply now

Reference No. SRCDT-HOCS

As Head of Customer Success, you will be responsible for ensuring that our customers get the very best out of The company’s technology and services, whether implementing for the first time or long-established clients.

You will work closely with business development team from the very earliest stages of new prospect introduction and, as each customer relationship matures, share and then take on primary responsibility for the client. It will be your job to ensure that the company then delivers fully vs. clients’ expectations, meaning speedy, smooth and technically sound implementation, ensuring our technology is meeting individual use case requirements, reviewing technical performance and delivering ROI. As customer confidence builds, there should then be opportunities to expand business use – meaning both extra volumes and selling in additional value-added services.

Head of Customer Success is a new, senior and very important role to the company – and as such you will be a key member of our leadership team. You and your team will be the people making growth a reality: you will be customers’ champion within our organization and, over time, the main finger on the pulse of each and every customer relationship.
You will also need to maintain neutrality and respect the confidentiality between each of our sales channels: we may have more than one distributor or reseller competing to provide our technology to any given enterprise, and the same end-customer considering becoming a direct client. (We don’t mind who wins, provided the end-customer chooses to go live without delay).

The main measures of your own success will be completed onboardings, customer and partner delight at our services and individual clients’ ongoing and expanding use of our technology – duly translating to high retention and expanding revenues.
To deliver your role successfully, you will need to work closely with and be demanding of other functions within the business – including business development, product, tech (dev and dev ops.), operations and finance. It will be your job to see they are delivering all that is necessary for our customers to get what they need on the timescale they need it.

You will also have the support of your own teams, including one or more solution architects (making sure that the right service is selected to deliver the client’s key use cases), a service delivery group (making sure configuration starts right and stays right) and a customer success team to support perfection and expansion of client relationships. It will be part of your job to make sure that each of these groups is optimised for effective performance of their role, within a budget. We also need you to foster a performance oriented culture notable for its team spirit, can-do attitude, high energy, commitment and instinctive co-operation with colleagues all around the business.

 

Responsibilities:

Function Leadership
• Lead the Customer Success (‘CS’) function with a focus on retention, expansion, a superior customer experience – and a performance culture
• Establish and track appropriate objectives and key results
• Break down barriers: be a strong internal advocate for the customer across all departments, get stuff done!
• Collaborate with fellow leaders to help deliver the business’ growth targets and full potential across operating markets.

Stakeholder & Team Enablement
• Provide transparent customer feedback internally, enabling the entire value chain to evaluate and identify strategic roadblocks to improve technology adoption.
• Act as a coach and thought partner to Business Development, CS teams and strategic marketing colleagues
• Facilitate training sessions, workshops, and playbook development to develop internal capabilities – and those of our distributor and reseller partners too
• Foster a pro-active, solutions first mindset across the team and organisation

Solution Design & Delivery Oversight
• Ensure that client needs get translated into scalable, technically feasible solutions that don’t need additional development
• Participate in pre-sales conversations to assess technical fit and manage expectations
• Guide seamless onboarding, ensuring delivery matches pre-sales commitments
• Triage and resolve complex delivery issues collaboratively and calmly

Growth & Revenue Contribution
• Advance understanding of each customer’s needs and concerns in order to maximise customer delight – as well as identify and drive upsell, cross sell, and renewal opportunities
• Develop strategies to deepen client engagement and lifetime value
• Improve internal delivery processes to reduce friction and enhance scalability

Skills & Attributes required:
• Technical Fluency – Comfortable discussing internet architecture, website & network architecture, mobile data connectivity, cloud computing and IP Routing.
• Commercial Acumen – Strong grasp of pricing, P&L development, and scalable solutioning
• Strategic Influence – Can manage cross functional teams and engage with senior stakeholders
• Empathetic Leadership – Strong people leader with emotional intelligence and coaching ability
• Process & Problem Solving – Decomposes complex issues into actionable plans
• Customer Centricity – Passionate about delivering value and outcomes to clients

Benefits and Contractual information:
• Relevant University Degree
• Business related qualifications; MBA could be a bonus
• At least 8 years of experience in solution architecture, technical pre-sales, or delivery consulting
• Proven track record of driving revenue growth and retention through customer engagement
• Leadership roles in Customer Success and/or Sales Enablement
• Industry experience in SaaS, PaaS and Telco mobile connectivity.
• Strong track record of internal and external relationship management
• Proven consultative approach in previous roles

Our culture and workplace
We believe that culture flows from the top of any organisation and is lived in the behaviour of our employees. It is particularly important you share our core values and outlook. We want to work with people that:
• Are open and collaborative in their working style and tend to prefer a flat organisational structure
• Have unquestionable personal integrity and ethics
• Actively seek personal responsibility and accountability
• Prioritise team success over personal milestones
• Have respect for individuals, no matter their role and/or background
• By their professionalism and personal manner, make it a pleasure to come to the office; and
• Can manage and work across time zones.

If you wish to apply for the position, please send your CV to Chalden Du Toit at cdutoit@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Chalden Du Toit
Banking and Finance | Africa
CA Global Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. SB - 05

Nature & Scope

 

Our client is a rapidly growing, forward-thinking organization based in Cape Town. They bring together a highly skilled team of architects, engineers, developers, and construction professionals to deliver beautifully designed, high-quality residential and mixed-use developments. With a strong focus on innovation and smart building practices, they cover the full project lifecycle  from land acquisition and urban planning to in-house architectural design, construction, and delivery.

 

The company thrives in a fast-paced, tech-enabled environment that encourages creativity, precision, and collaboration. They are currently seeking a detail-oriented and highly organized Bookkeeper to support their dynamic finance team. Success in this role requires a strong command of cloud-based accounting tools, a proactive mindset, and a passion for continuous improvement in financial processes.

 

Responsibilities

Invoice Processing & Financial Data Capture:

• Accurately capture sales and supplier invoices.
• Ensure correct allocation to relevant projects and cost centres.
• Monitor finance mailboxes and process incoming invoices and payment requests promptly.

 

Purchase Cycle & Payment Management:

• Manage the full purchase cycle.
• Load and process payments accurately and timeously via online banking platforms.
• Conduct monthly aged payables reconciliations and maintain up-to-date supplier accounts.
• Lead and facilitate weekly payments meetings with department representatives.

 

Taxation & Compliance

• Prepare and submit VAT, payroll, income tax, and provisional tax returns.
• Handle SARS verifications, audits, and ensure compliance with IFRS for SMEs.
• Maintain accurate tax records and stay current with regulatory updates.

 

Financial Reporting & Planning:

• Maintain a balanced and accurate general ledger.
• Assist in the preparation of financial reports and supporting documentation.
• Post, verify, and allocate financial transactions accurately.
• Support cashflow planning in collaboration with the Financial Manager.
• Assist in financial forecasting and fund allocation strategies.

 

System & Process Improvement:

• Leverage tools such as Xero, Hubdoc, ApprovalMax, and Google Sheets for efficiency.
• Proactively suggest and implement improvements to financial processes and systems.
• Demonstrate a high affinity for accounting systems and a willingness to adapt to change.

 

Qualifications & Experience

Minimum Qualifications:

• Certified Bookkeeper qualification.
• Registered Tax Practitioner
• Solid understanding of IFRS for SMEs and general IFRS principles.

 

Experience Requirements:

• Minimum of 3–5 years of bookkeeping experience, preferably in a construction, architecture, or property development environment.
• Proven experience using Xero, Hubdoc, and ApprovalMax
• Demonstrated knowledge of VAT, payroll, and income tax submissions, including handling verifications and audits.
• Experience with managing full purchase cycles, payment processing, and supplier reconciliations.
• Strong track record of working within a structured finance team and leading payment meetings or similar operational sessions.

 

Key Competencies

The successful candidate will need to demonstrate the following:

• Strong attention to detail and financial accuracy
• Confident in using cloud-based systems like Xero, Hubdoc, and ApprovalMax.
• Excellent time management and organisational skills.
• Effective communication and collaboration across departments
• Solid knowledge of IFRS for SMEs and South African tax regulations.
• Proactive problem-solving and analytical thinking.
• High level of accountability, professionalism, and integrity.

 

Contractual Information

• Permanent
• All suitable candidates are encouraged to apply

 

If you wish to apply for the position, please send your CV to sbissoon@caglobalint.com.

Please visit www.caglobalint.com for more exciting opportunities.

 

Sahil Bissoon

Business Development and Recruitment Specialist

CA Global – Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. Reference Number: SB - 05

Nature & Scope

 

Our client, a dynamic and innovative global leader in the property and building industry, is seeking a hands-on, strategic, and experienced Head of Information Technology (IT) to lead their global IT and software engineering functions. Reporting directly to the CEO, this executive will be responsible for the vision, strategy, and execution of all aspects of the company's technology infrastructure, operations, and software development.

Based in the Cape Town service hub, the Head of IT will manage a 100% cloud-based environment, ensure the reliability and security of internal systems, and lead the development of in-house and future customer-facing software. This role requires a

leader who can balance strategic planning with operational excellence, driving technological innovation across the entire organization.

 

Responsibilities

IT & Software Development Strategy:

• Develop and implement a unified global technology strategy and roadmap, encompassing both IT infrastructure and software engineering, that aligns with the company's strategic objectives.
• Manage the global technology budget, optimizing costs while investing in platforms and development that drive efficiency, integration, and future revenue growth.
• Serve as the primary technology advisor to the executive team, providing insights
• on infrastructure, cybersecurity, and software development trends.

 

Software Engineering Leadership:

• Lead and scale the in-house software development team, overseeing the creation of software that integrates different business functions.
• Define and manage the full software development lifecycle (SDLC) from concept and design to deployment and maintenance, employing agile methodologies.
• Drive the strategy, architecture, and development roadmap for future customer-facing software products.
• Foster a culture of engineering excellence, ensuring high standards for code quality, scalability, and performance.

 

Infrastructure & Operations Management:

• Oversee the design, implementation, and maintenance of the company's global IT infrastructure, which is 100% cloud-based.
• Manage and evolve the core business systems stack, including Google Workspace, Salesforce (CRM), Xero (Accounting), and a data warehouse hosted on Google Cloud.
• Ensure high levels of system availability, performance, and reliability for all critical business applications.
• Manage vendor relationships, procurement, and licensing for all IT hardware, software, and services.

 

Cybersecurity & Compliance:

• Develop, implement, and enforce a comprehensive cybersecurity strategy to protect corporate and customer data, systems, and intellectual property.
• Ensure IT systems and software development practices are compliant with relevant data protection regulations (e.g., GDPR, POPIA) across all jurisdictions.
• Oversee regular security audits, vulnerability assessments, and risk management processes.

 

Team Leadership & Development:

• Lead, mentor, and grow the global technology team (including IT operations and software development), fostering a culture of collaboration, innovation, and customer service.
• Manage technology resources effectively, whether internal staff or external partners, across different time zones and cultures.

 

Qualifications & Experience

Education: A Master's degree in Information Technology, Computer Science, a related technical field is required. An MBA in addition to the IT degree is a significant advantage.

Experience:

• A minimum of 10 years of experience in technology, with at least 5 years in a senior leadership role overseeing both IT infrastructure and software development teams.
• Proven experience managing the full software development lifecycle (SDLC) for both internal and, ideally, commercial/customer-facing applications.
• Demonstrable experience managing IT in a multinational company with geographically distributed teams.
• Strong, hands-on experience with cloud platforms (Azure/AWS/Google Cloud), modern network architecture, and DevOps practices.
• Demonstrable experience in developing and implementing cybersecurity frameworks.

Certifications: Professional certifications such as CISSP, CISM, ITIL, or PMP are desirable.

 

Key Competencies

• Strategic & Business Acumen: Ability to link technology strategy to business goals and communicate its value to non-technical stakeholders.
• Technical Leadership: Broad and deep knowledge of current IT infrastructure, cybersecurity, software architecture, and agile development methodologies.
• Product Mindset: An understanding of how to translate business needs into technical requirements and successful software products.
• Project Management: Strong project management skills with a track record of delivering complex technology projects on time and within budget.
• Problem-Solving: Excellent analytical and critical thinking skills to resolve complex technical and strategic challenges.
• Leadership & Communication: Strong leadership presence and the ability to communicate clearly and effectively with individuals at all levels of the organization.

 

Contractual Information

• Permanent
• All suitable candidates are encouraged to apply

 

If you wish to apply for the position, please send your CV to sbissoon@caglobalint.com.

Please visit www.caglobalint.com for more exciting opportunities.

 

Sahil Bissoon

Business Development and Recruitment Specialist

CA Global – Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. SBKW05

Development Manager (Telecoms) – Johannesburg, South Africa

Reference Number: SBKW05

Job Description:

Our client is a fast-growing technology company on a mission to make digital access more inclusive and affordable across emerging markets. By combining innovative mobile solutions with cutting-edge backend infrastructure, the business helps its partners reach users without the burden of mobile data costs. With a dynamic team and strong momentum in the fintech, education, and telecom sectors, the company continues to scale its impact across the continent.

They are looking for a Business Development manager with a strong track record in customer acquisition and revenue growth within the Telecommunications industry. The role is focused on winning new business, expanding existing business and closing high-value deals.

Responsibilities:

New Business Development

• Identify and secure new customers, drive sales, and grow market share.

Sales Execution

• Build pipelines, pitch solutions, and convert leads into long-term customers.

Product & Market Knowledge

• Sell APN models and reverse billed mobile data is an advantage.

Sales Operations

• Use CRM tools and sales analytics to track performance and forecast growth.

 

Requirements: Qualification and Skill

• 5+ years in sales or business development (preferably in the Telecoms industry).
• Bachelor’s degree in business, Marketing, Telecommunications, or a related field.
• Proven ability to acquire new business.
• Experience with APN models and reverse billed mobile data is an advantage.
• Strong negotiation and closing skills with a results-driven approach.
• Self-motivated with a focus on achieving and exceeding sales targets.

If you wish to apply for the position, please send your CV to Kyle Williams at kwilliams@caglobalint.com
Please visit www.caglobalint.com for more exciting opportunities.

Kyle Williams
Recruitment Consultant
CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. SR-LJ-ICT-40

 

CA Global Headhunters has been retained by ATIDI based in Nairobi, Kenya to recruit for this position. For more information on ATIDI please visit their website www.atidi.africa. Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters.

 

Reference Number: SR-LJ-ICT-40

 

Nature and Scope:

 

Reporting to the Principal ICT Officer, the incumbent is responsible for the implementation, maintenance and enhancement of systems that effectively automate the organization’s business processes and generate the relevant reports that guide Organizational decision making. The incumbent will also contribute to administering cyber security in the organization and will be involved in the administration and maintenance of the organization’s server and network Infrastructure.

 

Key Duties and Responsibilities:

 

• Assist the Principal ICT Officer in drafting and establishing ICT policies and protocols to support the implementation of the organisation’s strategy.
• Assist the Principal ICT Officer in ensuring efficient and timely delivery of ICT services to all users within the organisation, including field offices.
• Propose design improvements to the organization’s ICT architecture and work with the Principal ICT Officer to integrate requirements into the ICT strategic framework.
• Ensure the proper design, implementation and maintenance of efficient systems that support the effective execution of the organisation’s business processes.
• Participate in Business Planning and advise on the required ICT Infrastructure to support the Business.
• Advise on emerging ICT issues and trends in order to keep abreast with Technological changes in the ICT Industry.
• Assist the Principal ICT Officer in ensuring security and integrity of all organisation systems, servers, software, networks and data.
• Assist the Principal ICT Officer in keeping abreast of new Cyber Security threats/vulnerabilities in the market and identify ways to address these to ensure the organisation is not at risk of exposure
• Ensure that all staff members receive regular and relevant Cyber Security Awareness Training.
• Administer and maintain the organisation’s Oracle ERP System and other Business Systems.
• Administer and maintain the organisation’s Database Management Systems and Data Reporting Platforms.
• Co-ordinate the development and maintenance of report templates, dashboards, graphs and visualisations across all Systems.
• Supervise software contractors in the continuous enhancement and improvement of the organisation’s ERP System and Business Support Systems.
• Participate in the roll-out of new systems and software applications.
• Advise system owners of any new system functionalities that would assist in the data collection and information reporting process.
• Conduct regular reviews of systems and generate reports on efficiencies and improvement areas.
• Regularly review and analyse business processes for automation requirements and communicate plans with stakeholders for review and approval prior to implementation.
• Collaborate with Business Analysts, Project Leaders and the ICT team to resolve all system issues and ensure that all solutions are viable and consistent.
• Oversee the collection, storage, management, quality and protection of system data.
• Acquire data from primary or secondary data sources and run data imports and extractions whenever necessary.
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Ensure the efficient functioning and operation of all server and system infrastructure.
• Ensure the efficient functioning and operation of all network infrastructure.
• Ensure the efficient functioning and operation of all Database Management Systems and Data Reporting platforms.
• Ensure ICT availability of all systems, servers, networks and infrastructure.
• Supervise the ICT Helpdesk and assist in resolving escalated helpdesk issues whenever necessary.

 

Role Specifications:

• A Master’s degree in ICT or related field.
• A Bachelor’s degree in ICT or related field.
• Professional Certification in Oracle ERP system.
• Professional Certification in Database Management systems i.e. Microsoft SQL Server, Oracle, IBM DB2, MongoDB, Informix or Sybase SQL Server.
• Professional Microsoft certification i.e. Microsoft 365 Certification, Microsoft Azure Certification, MCSE, MCSA or MCITP certification.
• Possession of certification or training in cyber security will be an added advantage.
• A minimum of five (5) years’ relevant experience.
• Up to date knowledge and experience in ERP Systems.
• Up to date knowledge and experience in Database Management Systems and SQL Programming.
• Up to date knowledge and experience in Microsoft on-premise and Microsoft cloud systems i.e. Microsoft Exchange Server, Microsoft Hyper-V, Microsoft SharePoint, Microsoft OneDrive, Microsoft 365 and Microsoft Teams.
• Up to date knowledge and experience in cyber security.
• Good Project Management skills.
• Good communication and interpersonal skills.
• Strong problem-solving capabilities.
• Strong critical thinking ability.
• Ability to work under pressure.

 

Benefits and Contractual information:

• 3-year contract
• Willing and able to relocate to Nairobi, Kenya
• Only qualified candidates are encouraged to apply.

 

Closing Date: 12th of June 2025

 

Should you have any queries please contact: atidi-recruitment@caglobalint.com

 

Please visit www.caglobalint.com for more exciting opportunities.

 

CA Global Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful. However, your CV will be kept in our database for any other suitable positions.

 

Apply now

Reference No. SBKW04

Business Development Lead (Telecoms) – Johannesburg, South Africa

Reference Number: SBKW04

Job Description:

Our client is a fast-growing technology company on a mission to make digital access more inclusive and affordable across emerging markets. By combining innovative mobile solutions with cutting-edge backend infrastructure, the business helps its partners reach users without the burden of mobile data costs. With a dynamic team and strong momentum in the fintech, education, and telecom sectors, the company continues to scale its impact across the continent.

They are looking for a Business Development Lead with a strong track record in customer acquisition and revenue growth within the Telecommunications industry. The role is focused on winning new business, expanding existing business and closing high-value deals.

Responsibilities:

New Business Development

• Identify and secure new customers, drive sales, and grow market share.

Sales Execution

• Build pipelines, pitch solutions, and convert leads into long-term customers.

Product & Market Knowledge

• Sell APN models and reverse billed mobile data is an advantage.

Sales Operations

• Use CRM tools and sales analytics to track performance and forecast growth.

Requirements: Qualification and Skill

• 10+ years in sales or business development (preferably in the Telecoms
• industry).
• Bachelor’s degree in business, Marketing, Telecommunications, or a related field.
• Proven ability to acquire new business.
• Experience with APN models and reverse billed mobile data is an advantage.
• Strong negotiation and closing skills with a results-driven approach.
• Self-motivated with a focus on achieving and exceeding sales targets.

If you wish to apply for the position, please send your CV to Kyle Williams at kwilliams@caglobalint.com
Please visit www.caglobalint.com for more exciting opportunities.

Kyle Williams
Recruitment Consultant
CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. BRLJ - SD -21

CA Global Headhunters has been retained by the Afreximbank based in Cairo, Egypt to recruit for this position. For more information on the Afreximbank please visit their website www.afreximbank.com.  Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters.
 

The Pan African Payment and Settlement System (PAPSS) is the first centralized payment market infrastructure for processing, clearing and settling of intra-African trade and commerce payments. PAPSS is an arm of the African Export- Import Bank (Afreximbank), which is a pan-African multilateral financial institution, established in 1993 for the purpose of financing and promoting intra and extra African trade. Afreximbank operates and manages PAPSS.

 

PAPSS is now ready to start operations and is looking for experienced individuals, who are innovative, entrepreneurial and imbued with the passion and commitment to transform Africa through trade.

 

Reference Number: BRLJ - SD -21

 

Description:

 

Reporting to the Manager Technology and Operations, the Assistant Manager, PAPSS (Software Developer) will have a detailed real-world understanding of retail payment systems gained in a bank or similar financial institution such as Switches and Payment Service Provider (PSPs) with vast experience in instant payments.

 

The chosen candidate will lead technical engagements with prospective PAPSS participants (Banks, switches & PSPs) and come up with the system development and integration requirements and other specific API specifics required for the PAPSS product. This includes but not limited to the integration of PASS to different Core banking applications (Flexcube, Finacle, T24 etc), Infrastructure connectivity, Payment interface and message development and Integration to Central Banks..

 

Key Responsibilities:

• Conduct detailed analysis for Instant Payment integration requirements as may be provided by the Product Owner.
• Work closely with the other technical teams to explain and elaborate the Instant Payment requirements and ensure that the acceptance criteria are clearly and unambiguously stated.
• Assisting with the creation of technical documentations such as manuals, requirements, and design specification documents for PAPSS
• Support the team through integration and assist with everything from writing requirements, defining new strategies, planning capacity, discussing field definition, drawing out flows to answering questions from other teams and customers on the PAPSS Instant payment system.
• Develop and maintain new Integration API, PAPSS Sandbox and Management Reporting Dashboard
• Coordination, design, development, deployment, and third-level support of a robust, reliable, and highly available PAPSS Instant Payment Gateway built on proven messaging and web service technologies.
• Technical coordination, interface design, end-to-end development, deployment, and third-level support of PAPSS Instant Payment systems, PAPSS Marketplace and future payment initiatives of PAPSS.

 

Requirements: Qualification and Skill

• First degree in Computer Science, Information Systems, Software Engineering, Mathematics, or Postgraduate degree in the same or related fields from a recognized University or a relevant professional qualification in lieu. Master’s degree required but not mandatory
• At least 8 years of professional and demonstrated hands-on experience in Software development, enterprise architecture and software solution design, obtained from a bank, Switches or Fintechs with a strong focus on cross border Payment for trade & services, preferably at a regional or continental level. Excellent verbal and written communication skills in English and or another language such as French or Arabic.
• Detailed practical experience of Payment Schemes and Systems – Instant Payment, SCT Inst, SEPA, FPS, RTGS BACS, CHAPS, SWIFT etc.
• In-depth understanding of ISO20022 payment messages and the usage of specific fields within those messages is Mandatory.
• Technical focus and API experience
• Efficient use of Postman and SOAPUI
• Strong experience with High level programming languages such as Java, C# .NET Core and JavaScript frameworks (Angular or ReactJS)
• Full range of lifecycle experience, workflow automation flows and automated/improved BA and testing processes. 
• Awareness of industry initiatives impacting the Instant Payments environment. Knowledge of agile methodology is desirable.
• Use of UML diagrams including Sequence Diagrams and State Diagrams using a modelling tool (or Visio)
• Creation and elaboration of Requirements, User Stories, etc. using industry best practices.
• Proven experience of instant payment or software delivery projects.
• Knowledge of i-PAAS, Middleware, Spring Boot/.NET or equivalent
• Comfortable with JBoss, IBM Integration Bus, MQ, Kafka, Java, Oracle, Postgres, AIX
• Knowledge of AWS and other cloud environment is a must.

 

Proficiency:

• Experienced professional with significant experience in Software development.
• Operates autonomously and is generally responsible for an end-to-end process software solution, including managing and coordinating people and resources.
• Acts as a 3rd level escalation point across PAPSS for all technical queries and technical clarifications with documented process manual and knowledge repository to aid team members.

Leadership Skills:

• Acts as a subject matter expert in all software and solution delivery, providing technical guidance to colleagues across Afreximbank and PAPSS while maintaining required integrity.
• Coaches, motivates and mentors junior colleagues.
• May have formal line management responsibilities for a limited number of junior professionals and associates.
• Identifies and addresses training needs for the team, including preparing and delivering training programmes as directed by senior management.

Interpersonal Skills:

• Builds and manages effective working relationships both internally and (where relevant) externally at different organisational levels.
• Influences decisions at functional level and may support external negotiations.
• Presents complex technical information to diverse audiences in a clear and concise manner for purposes of driving results.

Problem Solving & Business Impact:

• Solves non-routine and occasionally complex problems based on sound critical analysis, technical knowledge and prior experience.
• Acts with flexibility as an escalation point for technical issues encountered by junior colleagues.
• Impacts its own function by managing a specific area or sub-function, including making necessary inputs to strategy and policies and  providing expert opinion, advice and guidance across the organisation.

Supporting Afreximbank Mandate:

• Has a solid understanding of Afreximbank and PAPSS  products and services  and how the role of leading PAPSS development team contributes to  Afreximbank’ s values and mission.
• Has a good knowledge of the Continent’s political, economic and trade landscape and is able to offer well informed opinions on  the subject internally  and to external  counterparts.
• Identifies practical ways in which Afreximbank’ s values and mission can be cascaded to junior colleagues and external parties.

 

Benefits and Contractual information:

 

• Permanent Role
• USD tax exempt salary
• Suitably qualified candidates are encouraged to apply.

 

If you wish to apply for the position, please send your CV to Lara Joubert at ljoubert@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

 

Lara Joubert

Recruitment Specialist

Banking & Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

 

 

Apply now

Reference No. CDTSRBDDMEWF

Job Description:

Our client, a leader in global trade technology is currently looking for a Business Development Director to oversee the Middle East. The Business Development Director will be responsible for seeking new markets and business opportunities, particularly focusing on large-scale projects with government entities, including Public Private Partnerships (PPPs). This role requires an individual with a proven track record in securing and managing significant government contracts within the last three years.

 

Responsibilities:

Market Development

• Seeks new market and business opportunities.
• Identifies potential partners and stakeholders.
• Conducts market research to understand market dynamics, customer needs, and competitive landscape.

 

Customer Relationship Management

• Builds and promotes strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Engages with high-level clients and government officials to promote company products and services.
• Ensures customer satisfaction and addresses any concerns promptly and effectively.

 

Sales Strategy and Execution

• Delivers high-level presentations of the Company’s products to prospective clients.
• Prepares business cases supporting the financial viability of potential projects.
• Develops and implements effective sales strategies to meet or exceed sales
• targets.

 

Proposal and Tender Management

• Prepares and coordinates responses to Requests for Public Private
• Partnerships projects.
• Prepares and coordinates the responses to tenders and bids.
• Follows up on discussions aiming to sign new contracts.

 

Contract Negotiation and Closure

• Leads negotiations with potential clients to secure contracts.
• Coordinates with legal and finance teams to finalize agreements.
• Manages the contract signing process and ensures all necessary documentation is completed.

 

Representation and Networking

• Represents the company in high level discussions with government authorities.
• Builds a network of industry contacts to stay informed of market trends and opportunities.
• Participates in events to promote the company's brand and products.

 

Team Leadership

• Sets up and coordinates a team of national and regional consultants who liaise with key in-country stakeholders and decision makers.
• Provides regular guidance to business partners in accordance with the formulated strategies.

 

Requirements: Qualification and Skill

Qualifications

• Proven experience in selling large-scale projects to government entities, including
• Public Private Partnerships, with a value greater than 5 million USD per year, within the last three years.
• Extensive knowledge of the region and its business environment.
• Excellent communication, negotiation, and presentation skills.
• Ability to travel extensively within the designated region and internationally

 

Desired Competencies

• Strategic thinking and market analysis.
• Strong networking and relationship-building skills.
• Ability to manage complex sales cycles and close deals.
• Proficiency in financial analysis and business case development.
• Proficiency in drawing legal documents: contracts, teaming agreements, etc.
• Experience in dealing and negotiating with government authorities.

 

This position offers a unique opportunity to play a critical role in the company's growth and expansion into new markets, leveraging significant government contracts and partnerships to drive business success.

 

If you wish to apply for the position, please send your CV to cdutoit@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Apply now

Reference No. SB - 03

Reference Number: SB - 03

Nature & Scope 

A leading educational institution is seeking a visionary Director of Technology to lead and shape their IT strategy, driving innovation and aligning technology initiatives with the educational institutions mission and objectives. This role is responsible for ensuring the effective delivery of technology services across the educational institution, enabling operational excellence and future growth. The director of tech will manage IT infrastructure, cybersecurity, and the implementation of advanced technologies that enhance institutional efficiency. A strong leader with deep technical expertise, the ideal candidate will excel at fostering high-performing teams and delivering strategic solutions to support the educational institutions evolving needs.

Responsibilities: 
IT Strategy & Leadership:

• Develop and execute a comprehensive IT strategy that aligns with the educational institution’s mission, goals, and growth plans.
• Lead the strategic IT roadmap across multiple areas and digital platforms, ensuring a cohesive integration of technology in academic and administrative operations.
• Engage with leadership, academic, marketing, operations and corporate teams to identify technology-driven opportunities that improve efficiency, innovation, and student success.
• Build and nurture strong relationships with stakeholders to ensure that technological solutions meet organizational needs and foster a culture of collaboration and innovation.

IT Infrastructure:

• Oversee the design, implementation, and maintenance of secure and scalable IT infrastructure, including cloud services, enterprise applications, data centres, and on-premise systems.
• Ensure that IT systems are resilient, perform optimally, and are always available to support the educational institutions mission-critical operations.
• Establish and implement best practices for system architecture, ensuring security, data integrity, and seamless access across platforms.

ERP & Enterprise Solutions Management:

• Oversee the management and optimization of the ERP system to streamline processes and enhance operational efficiency across the educational institution.
• Collaborate with business and academic units to implement IT solutions that support key functions such as academic programming, marketing, admissions, finance, people & culture, and student services.
• Continuously monitor and optimise ERP solutions, ensuring they are aligned with the long-term strategic goals of the educational institution.

Software Development & Integration:

• Lead the development, deployment, and integration of software applications that drive academic and business functions.
• Direct the development of student information systems, finance applications, admissions tools, human resources systems, and learning management platforms.
• Ensure seamless integration across all platforms and departments, fostering efficient cross-functional collaboration.
• Collaborate with key stakeholders to define technical requirements, ensuring that all software solutions support organisational objectives.

Cybersecurity:

• Develop and implement a comprehensive cybersecurity strategy to protect sensitive data, including student records, intellectual property, and organisational information, from internal and external threats.
• Safeguard systems from vulnerabilities by continuously monitoring and addressing potential cyber risks to ensure robust protection of all critical assets.
• Lead initiatives to mitigate cyber risks through the adoption of cutting-edge security protocols and continuous vulnerability assessments.
• Foster a culture of cybersecurity awareness across the organisation, ensuring that all employees and departments follow best practices.

Data Privacy & Compliance:

• Ensure full compliance with global data privacy regulations, including the creation and implementation of protocols for data protection, breach prevention, and response.
• Conduct regular IT audits, risk assessments, and vulnerability testing to ensure that the Educational institutions infrastructure is secure and compliant with regulatory standards.
• Develop and maintain IT frameworks, policies, and procedures, regularly reviewing their application to ensure alignment with organisational objectives.

Vendor & Budget Management:

• Build and manage relationships with strategic technology vendors and service providers, ensuring high levels of service and cost-efficiency.
• Lead contract negotiations, ensuring the educational institution receives maximum value and ROI from technology investments. 
• Establish KPIs to evaluate vendor performance and drive continuous improvement in service delivery.

Team Leadership:

• Lead and mentor the Technology team, fostering a high-performing, collaborative, and innovative work environment.
• Build a culture of accountability, empowering team members to take ownership of their projects and contribute to organisational success.
• Drive initiatives to optimise team performance, ensuring the successful delivery of technology services and solutions at the highest standards of excellence.
• Drive and enable a culture of excellence, ensuring that the team consistently delivers high-quality results. 

Experience

• A Master’s degree in Computer Science, Information Technology, Software Engineering, or related field
• 8+ years of experience in IT management, software development, or systems engineering, with at least 3+ years in a leadership role.
• Proven experience in managing ERP systems and enterprise-level IT solutions.
• Strong understanding of academic technologies, including LMS and student management systems, is highly desirable.
• Demonstrated experience working with various ERP platforms (e.g., Salesforce) and cloud-based solutions.
• Extensive knowledge of cybersecurity principles, best practices, and frameworks.

Key Competencies

The successful candidate will need to demonstrate the following:

• Deep knowledge of software development lifecycles (SDLC), enterprise architecture, and IT systems integration.
• A strategic thinker with strong leadership and project management skills with the ability to lead remote teams.
• Excellent communication skills, with the ability to translate technical language for non-technical stakeholders.
• Strong organisational and multitasking abilities. 

Contractual Information

• Permanent
• Remote work opportunity
• All suitable candidates are encouraged to apply

If you wish to apply for the position, please send your CV to sbissoon@caglobalint.com. Please visit www.caglobalint.com for more exciting opportunities. 

Sahil Bissoon
Business Development and Recruitment Specialist
CA Global – Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
 

Apply now

Reference No. CEBLR35

CA Global Headhunters has been retained by the Afreximbank based in Cairo, Egypt to recruit for this position. For more information on the Afreximbank please visit their website www.afreximbank.com. Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters.
 
Reference Number: CEBLR21

 

Responsibilities: 

 

The Manager - Digital Innovation and Product Management is responsible for leading the creation, introduction, and enhancement of innovative digital products and solutions for the Bank’s clients. This role plays a critical part in driving the evolution of the Bank’s services by leveraging the latest advancements in technology, data analytics, and user experience design. The Manager will implement agile methodologies, manage product squads, and ensure that the Bank’s innovation efforts align with its strategic goals and deliver measurable value to clients. This role offers a unique opportunity to lead and shape the Bank’s digital innovation efforts, driving the development of cutting-edge products that meet the evolving needs of clients across Africa.

 

• Innovation Strategy & Roadmap:
  • Drive the implementation of the Bank’s Digital Innovation Strategy and roadmap in collaboration with relevant business departments.
  • Utilise agile methodologies to manage product squads, ensuring the efficient delivery of digital products and services.
  • Continuously monitor technology trends and market developments to inform the innovation strategy and product development efforts.
• Product Development & Management:
  • Work with product teams in origination to identify, validate, and develop new digital products and service solutions for the Bank’s clients.
  • Create, evaluate, and analyze proposals for new business ideas, new lines of business, and digital products.
  • Project manage the development and enhancements of digital products and services, adhering to the Bank’s innovation and product process guidelines.
• User and Customer Journey Experience:
  • Lead the design and optimization of user and customer journeys, ensuring seamless experiences across all digital touchpoints.
  • Collaborate with design teams to integrate user experience (UX) and user interface (UI) best practices into product development.
  • Utilize customer feedback and data-driven insights to refine and improve product offerings continuously.
• Market Research & Analysis:
  • Conduct detailed market research and analysis to understand the evolving landscape of digital financial services and innovation.
  • Leverage data analytics to assess the performance of digital products and guide strategic decision-making.
• Cross-Functional Collaboration:
  • Manage cross-functional programs and projects of varied sizes, ensuring alignment with the Bank’s strategic goals.
  • Encourage a culture of innovation, identifying and promoting new ideas, approaches, and methodologies.
  • Provide guidance and mentorship to junior team members, enhancing their skills in product development and innovation.
  • Assist to manage and evaluate the innovation pipeline, assisting in strategic decision-making and Go-to-Market processes.

 

 

 

 

Requirements: Qualification and Skill

 

• A degree in Computer Science, Engineering, Statistics, Mathematics, Economics, or other related degrees.
• At least 8 years of experience in strategy, business planning, product development, or innovation within the financial services industry, with a strong focus on digital products.
• Proven experience in leading digital transformation initiatives and managing agile product squads.
• Expertise in user experience design, customer journey mapping, and the implementation of digital best practices.
• IT experience and understanding of web programming concepts and languages.
• Experience with agile methodologies
• Strong presentation skills and the ability to convey complex technical information to diverse audiences, including Senior Management.
• Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages (French, Arabic, Portuguese) is an added advantage.
• Ability to function effectively in a culturally diverse and rapidly changing environment, with a solid understanding of business practices in Africa.
• Familiarity with domains such as data science, quantitative reasoning, software development, innovation, and strategic planning.
• Proactive, innovative, and capable of driving change within a complex organizational structure.
• Strong leadership qualities with a focus on fostering a culture of innovation and continuous improvement.

 

Contractual information:
 

• Permanent
• Willing and able to relocate to Egypt for the opportunity
• Suitably qualified candidates from all African & Caribbean nationalities are encouraged to apply

 

If you wish to apply for the position, please send your CV to Caleb Ebrahim at cebrahim@caglobalint.com

 

Please visit www.caglobalint.com for more exciting opportunities.

 

Caleb Ebrahim

cebrahim@caglobalint.com

Recruitment Consultant

Finance, Fintech & IT

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

 

Apply now

Reference No. KWSB-02 Apply now

Reference No. CDTSRSDFW

Job Description:

The Business Development Director will be responsible for seeking new markets and business opportunities, particularly focusing on large-scale projects with government entities, including Public Private Partnerships (PPPs). This role requires an individual with a proven track record in securing and managing significant government contracts within the last three years.

 

Responsibilities:

Market Development

• Seeks new market and business opportunities.
• Identifies potential partners and stakeholders.
• Conducts market research to understand market dynamics, customer needs, and competitive landscape.

 

Customer Relationship Management

• Builds and promotes strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Engages with high-level clients and government officials to promote company products and services.
• Ensures customer satisfaction and addresses any concerns promptly and effectively.

 

Sales Strategy and Execution

• Delivers high-level presentations of the Company’s products to prospective clients.
• Prepares business cases supporting the financial viability of potential projects.
• Develops and implements effective sales strategies to meet or exceed sales
• targets.

 

Proposal and Tender Management

• Prepares and coordinates responses to Requests for Public Private
• Partnerships projects.
• Prepares and coordinates the responses to tenders and bids.
• Follows up on discussions aiming to sign new contracts.

 

Contract Negotiation and Closure

• Leads negotiations with potential clients to secure contracts.
• Coordinates with legal and finance teams to finalize agreements.
• Manages the contract signing process and ensures all necessary documentation is completed.

 

Representation and Networking

• Represents the company in high level discussions with government authorities.
• Builds a network of industry contacts to stay informed of market trends and opportunities.
• Participates in events to promote the company's brand and products.

 

Team Leadership

• Sets up and coordinates a team of national and regional consultants who liaise with key in-country stakeholders and decision makers.
• Provides regular guidance to business partners in accordance with the formulated strategies.

 

Requirements: Qualification and Skill

Qualifications

• Proven experience in selling large-scale projects to government entities, including
• Public Private Partnerships, with a value greater than 5 million USD per year, within the last three years.
• Extensive knowledge of the region and its business environment.
• Excellent communication, negotiation, and presentation skills.
• Ability to travel extensively within the designated region and internationally

 

Desired Competencies

• Strategic thinking and market analysis.
• Strong networking and relationship-building skills.
• Ability to manage complex sales cycles and close deals.
• Proficiency in financial analysis and business case development.
• Proficiency in drawing legal documents: contracts, teaming agreements, etc.
• Experience in dealing and negotiating with government authorities.

 

This position offers a unique opportunity to play a critical role in the company's growth and expansion into new markets, leveraging significant government contracts and partnerships to drive business success.

 

If you wish to apply for the position, please send your CV to cdutoit@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Apply now

Reference No. CEBLR34

Reference Number: CEBLR34

 

Job Description:

The Group Information Systems Auditor's main mission is to assess the effectiveness of the internal control system related to the information systems (IS) of the Group and its subsidiaries. It contributes to the security and performance of IS by identifying risks, vulnerabilities and areas for improvement, and by formulating concrete and operational recommendations.

 

Responsibilities:

• Assess the compliance of IS with current standards and regulations (COBIT, ISO 27001, COBA directives).
• Identify and analyze IT risks (cyberattacks, fraud, data loss, service interruptions).
• Verify the effectiveness of security controls and the protection of sensitive data.
• Contribute to the continuous improvement of processes and information systems.
• Ensure compliance with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements.
• Information Systems Security: Reduce the number of security incidents and protect sensitive data against cyber attacks.
• Regulatory compliance: Ensure IS compliance with COBA requirements and international standards.
• Performance and efficiency: Optimize the use of IT resources and improve the efficiency of business processes.
• IT Governance: Strengthen IT governance and promote best practices within the Group.
• Risk management: Contribute to the control of IT and operational risks.
• Plan and carry out audit missions in different areas (application security, infrastructure, access management, business continuity).
• Conduct interviews , analyze documents and perform penetration tests to identify IT vulnerabilities and weaknesses.
• Evaluate the effectiveness of security controls and compliance with standards and regulations.
• Write clear, precise and reasoned audit reports , formulating concrete and operational recommendations.
• Monitor the implementation of corrective action plans and ensure their effectiveness.
• Contribute to technological monitoring and continuous improvement of IT audit practices.
• Participate in cross-functional projects related to IT security and performance.
• mAudit of the security of the central banking system.
• Audit of management of access to sensitive data.
• Audit of compliance with AML/CFT requirements.
• Mobile Application Security Assessment.
• Analysis of risks related to Cloud Computing .

 

Requirements: Qualification and Skill

• Bac +5 in IT, auditing or information systems security.
• Minimum 7 years of experience in IT auditing, ideally in the banking sector.
• CISA, CISM, CISSP or other certifications in IT auditing and security (an asset).
• Proficiency in operating systems, databases, networks, application security, security standards and norms (ISO 27001, COBIT).
• Knowledge of banking regulations, Basel 2 & 3, financial products and services, operational risks and AML/CFT.
• Proficiency in audit and security tools (vulnerability analysis software, audit management tools).
• Proficiency in English and computer tools.
• High autonomy
• Rigor
• Tenacity and Results Orientations
• Sense of communication
• Very good interpersonal skills
• Analytical and synthetic mindset
• Ability to work in a team
• Force of proposal

 

If you wish to apply for the position, please send your CV to Caleb Ebrahim at cebrahim@caglobalint.com

 

Please visit www.caglobalint.com for more exciting opportunities.

 

Caleb Ebrahim

Recruitment Consultant

CA Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Reference No. MTPK04

Job Description:

Our client, a leading eye health Programme provider in the UK, is seeking a Head of product Training Manager, proactively working with the Head of Global Partnerships and Head of Programmes, to understand customer and software user pain points, feature adoption challenges and product-specific FAQs, taking responsibility to match software training needs with resources on a continuous basis ensuring alignment with customers’ needs. Develop comprehensive software user training strategy and tools that align with the company’s overall goals, including user needs and adoption, and customer satisfaction and retention to improve the effectiveness of training for their software & data intelligence platform.

 

Responsibilities:

• Provide oversight and leadership to the Training & Support team to implement training and support for global Implementing Partners, aligned with the company’s Partnerships & Product Strategy.
• Utilize the data intelligence aspect of the software and platform to:
  • Build training that highlights real-world use cases, best practices, and data-driven insights.
  • Demonstrate the product’s full potential.
• Develop strong collaboration with the Programmes team, Product division, and other internal teams to:
  • Create training content inline with new features and applicable business and product strategies.
  • Ensure the company’s products and services continuously improve.
• Proactively work with the Head of Global Partnerships and Head of Programmes to:
  • Understand customer and software user pain points, feature adoption challenges, and product-specific FAQs.
  • Align software training needs with resources, ensuring they meet customer needs and service level agreements.
• Analyze the effectiveness and impact of the company’s training platform and materials by:
  • Using AI and other tools to measure effectiveness.
  • Adjusting content based on usage data, product updates, and evolving customer needs or behaviors.
  • Stay updated with industry best practices and other organizations’ training programs to ensure the company’s initiatives remain innovative and best-in-class.
• Develop scalable training strategies, including:
  • Translating and localizing content for different Implementing Partners, regions, and product versions.
  • Ensuring training is adaptable for global audiences.
• Collaborate with the company’s Communications team to:
  • Develop training content inline with branding policies.
• As a Team Lead, take responsibility for:
  • Supporting the team with quarterly and annual objectives, ensuring alignment with the company’s goals and behaviors.
  • Maintaining an inspiring team environment.
  • Identifying resource and training needs within the Training & Support team.
  • Providing feedback to individual team members and supporting their personal and professional development.

 

The 5 key attributes we have identified for the role are:

• Product expertise and technical proficiency
• Experience and expertise in software training
• Analytical and strategic thinker
• Design skills, especially Learning Design skills
• Experience managing a team

 

Desirable attributes for the role are:

• Experience with online training platforms (preferably EdApp)
• Experience and proven track record in change management

 

Requirements:

• At least 5 years’ experience in previous roles as: Head of Training, Head of Product, Team Lead for Training, Software Training Lead
• Sectors: Technology, Public Health, Training, NGOs, Govt
• Experience in: Leadership, Collaboration, Product Design, Software Training, Strategy, Process Design/Improvement, Management & Development of Staff, Customer focus

 

Benefits and Contractual information:

• Location: Remote
• 25 days paid holiday every year (in addition to public holidays in your location), paid sick leave and generous parental leave benefits.
• Funds and dedicated time available to support professional development.
• Competitive employer’s pension contribution with an employee contribution option, plus life insurance.
• Medical insurance for you and your family with no excess.
• Home office support and provision

 

If you wish to apply for the position, please send your CV to Matthew Taylor at mataylor@caglobalint.com

 

Please visit www.caglobalint.com for more exciting opportunities.

 

 

Matthew Taylor

Recruitment Consultant

CA Finance

 

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now