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Indian Ocean

Major sea routes in the Indian Ocean connect the Middle East, Africa, and East Asia with Europe and America. The Indian Ocean region has substantial oil and petroleum products, and fish is exported in large amounts to neighbouring nations. The region also offers beach sands rich in heavy minerals that are exploited by neighbouring countries.

CA Global has an African job portal with job boards offering mid- to high-level positions in countries in the Indian Ocean region. Our company has 15 years of experience of recruitment in Africa, placing highly skilled locals, Diaspora, and foreigners across multiple sectors.

Regions in Indian Ocean

Reference No. AMCDT01

Reference Number: AMCDT01

Job Description:
We have an exciting opportunity for a Settlement & Reconciliation Officer for our client in the banking industry. The Settlement & Reconciliation Officer will ensure the seamless and precise processing of settlement figures for Acquiring Business transactions and products through rigorous due diligence, addressing any issues stemming from electronic transactions. Conduct automated back-office tasks including dispute processing, settlement, reconciliation, and reporting to streamline operational efficiency.

Responsibilities:
•Oversee the daily processing of merchant transactions and ensure accuracy.
•Monitor transaction data for unusual activity or potential fraud.
•Investigate and resolve transaction-related issues in a timely manner.
•Handling merchant inquiries and issue resolution.
•Assist in Acquiring Business Risk Management & Operations to ensure Risks are controlled to prevent losses.
•Maintain Relationship with Service providers & Suppliers ensure prompt payment to them and avoid any breach of agreement.
•Process and reconcile vendor and customer disputes.
•Work with the merchant to represent transactions / resolve chargeback.
•Post and Maintain documentation of chargebacks.
•Update revenue reports.
•Monitor merchant accounts to identify potential risks or compliance issues.
•Assist in the implementation and enforcement of risk mitigation strategies.
•Maintain updated records and documentation related to risk assessment.
•Generate and analyze reports related to merchant transactions and settlements.
•Conduct daily reconciliations to ensure accuracy in financial records.
•Identify and resolve discrepancies and variances in merchant accounts.
•Stay informed about payment industry regulations and ensure compliance.
•Implement and maintain policies and procedures that align with industry standards.
•Assist in audits and regulatory examinations related to merchant services.
•Serve as a point of contact for merchant inquiries, issues, and escalations.
•Provide operational guidance and support to merchants, including troubleshooting.
•Collaborate with the sales team to assist in onboarding new merchants.
•Implement and maintain policies and procedures that align with industry standards.
•Assist in audits and regulatory examinations related to merchant services.
•Identify opportunities to enhance operational efficiency.
•Liaise with Suppliers / Service Providers on Acquiring Business operational matters to ensure efficiency and prompt execution in operations.
•Assist in Risk & Operations Management (Settlement / chargebacks and frauds management) to ensure prompt payments to Acquiring Business clients.
•Ensure accurate & prompt deduction of chargebacks to prevent financial risks to the Bank.
•Acquire Training at Visa Business School and MasterCard Academy to enhance existing skills and acquiring new ones.
•Have continuous Training in Excel/ Data Analytics for Daily Business Analytics (Management Information Systems) to assist in decision making.
•Liaise with Card Associations for the Acquiring Business to ensure complies with the card association requirements.
•Liaise with other Departments to facilitate Acquiring Business Operations and ensure prompt and accurate delivery of service.

Requirements: Qualification and Skill
•Minimum a Degree in Business Related Field.
•Three years in Acquiring Business /3-5 years in Cards / 5 years in Banking.
•Knowledge of Visa and MasterCard Systems would be an advantage.

Benefits and Contractual information:
•Full time position.

If you wish to apply for the position, please send your CV to Abigail Moleka at amoleka@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.
Abigail Moleka Recruitment Consultant
CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Job Features

Job CategoryBanking & Insurance

Job Reference: AMCDT01

Reference No. SF41

Reference Number: SF41

Job Description:

A well-established and market leading Mauritius based African payroll outsourcing firm, with reach across 45 countries, currently has an exciting opportunity available for a Key Account Manager to join their team.

Responsibilities:

  • Responsible for managing a portfolio of key client accounts across the Company’s three service lines, namely Employer of Record, Payroll Outsourcing and Independent Contractor Solutions in order to maintain sustainable long-term relationships and maximize sales opportunities with clients.
  • Represent the Company as the primary communication link between all relevant stakeholders, including clients, third party in-country partners and internal functions (such as Operations / Payroll, Sales, Finance and Legal & Compliance), and ensure that clients’ incoming requests are managed and responded to in an efficient, timely and professional manner.
  • Plays an integral role in new business proposals for existing clients (preparation of proposals, quotations for services etc.) and holds responsibility for the effective onboarding of new clients and contractors.
  • Day-to-day management of existing clients’ requests including the promotion of the Company's solutions where clients require Employer of Record, Payroll Outsourcing and/or Independent Contractor Solutions across the 43 countries in Africa serviced by the Company.
  • Work closely with third party in-country partners throughout Africa to generate locally compliant employment contracts and onboard contractors in accordance with the Company’s internal governance processes and procedures.
  • Facilitate the offboarding and termination of contractors in accordance with all applicable labour laws and with the assistance of the Company’s in-country partners and the internal Legal & Compliance team.
  • Work closely with clients to deliver ancillary services offered by the Company, including immigration management of expatriate contractors deployed across Africa, through utilizing the local services of the Company’s in-country partners.
  • Work collaboratively with internal cross-functional departments (including Operations / Payroll, Sales, Finance and Legal & Compliance) to identify and implement process improvements and best practices to drive excellence, eliminate errors and enhance client retention.
  • Propose relevant and innovative solutions to clients to effectively resolve payroll and HR challenges throughout Africa in order to add value to clients, enhance client retention and improve client satisfaction.
  • In conjunction with the relevant internal functions, leverage in-depth HR experience to continuously improve and enhance thought leadership through the preparation of standard documentation including country factsheets, employment contracts and other policies and procedures relating to the Company’s services that contribute to the broader governance framework.

Requirements:

  • Need to have great client relationship building skills
  • Expert communication skills
  • Problem-solver
  • Well organized in their day-to-day tasks
  • Results oriented

If you wish to apply for the position, please send your CV to Caleb Ebrahim at cebrahim@caglobalint.com

Please visit www.caglobalint.com for more exciting opportunities.

Caleb Ebrahim

Recruitment Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Apply now

Job Features

Job CategoryOther

Job Reference: SF41

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